Here is a real-time example of why the traditional customer service model is dead. I just tweeted “Totally disappointed with Hotwire. Have to blog it because it’s too long to tweet.” Within a few minutes they responded via @ message: “We’re interested in your experience! love to have u follow + DM us w/details, if […]
3 Things I Hate About Twitter
I make no bones about the fact that I’m obsessed with social media. However, it doesn’t mean I love EVERYTHING about social media; actually, there are plenty of things I don’t like about it. For example, I don’t love Flickr because I’m not an images kind of gal; I can easily take a pass on […]
Reverse Disclosure?
If you read this blog you know I’m big on transparency and disclosure–both because it’s important to me and also because it’s about to become very important to all bloggers when the FTC releases its revised guidelines later this summer. Last night on Twitter I noticed a conversation between Danny Brown and Chris Brogan about […]
Blog Potomac Happy Hour…Wasn’t So Happy
I was supposed to have gone to to Blog Potomac last week but, as I posted then, I didn’t want to go down in the bad mom hall of fame for choosing to go to a blogger conference over my son’s graduation from grade school. I did, however, go to the happy hour the night […]
Why Are There Ads On My Blog After I Dissed People Who Blog For Profit?
No, you’re not imagining things–there is a great big ad on my blog now. And yes, you’re right, I’m officially a sell out after equating blogging for money to charging your husband for sex. So why’d I do it? I’ll tell you why: curiosity. Seriously, that’s it. I have no illusions I’ll be making more […]
Why “Sponsored Posts” and “Authenticity” Don’t Mix
Here’s the thing about sponsored posts: they are NOT authentic. Marketers think that they’ve discovered the way to customers’ hearts and wallets through what Chris Brogan calls the “Everyman.” That is, instead of paying actors and copywriters and buying TV spots or print ads, all you have to do is put your product in the […]
Where’s The Line Between Blogging and Splogging?
First go read/watch this “review” then come back here. Now, what was that–Chris Brogan and his daughter having a spontaneous love-fest about a $329 messenger bag or Chris Brogan doing a paid endorsement for the bag? While he does offer a “very special thanks” to someone for “connecting” him with the company that makes the […]
Is Social Media A Good Career Choice If You’re Old?
As far as I’m concerned, there are four–not two–absolutes in life: death, taxes, looks matter and age matters. Ok, so maybe looks are not exactly on par with death, but it’s a scientific fact that the better looking you are, the more successful you’ll be in life. I will spare you (and me) the drudgery […]
Social Media Foot-Draggers: It’s Time to Get Over It
Social media holdouts are triumphantly circulating Nielsen Online’s recent report that more than 60% of new Twitter users stop using the service within a month. I can just see them waiting to stick the fork in Twitter and all the other social media tools with a final “I told you so,” putting the whole issue […]
Blogging For A Living…Or Not
For whatever reason, I’ve come across a lot of posts lately about blogging for money–either for it or against it. I already expressed my thoughts about it; namely that for me, personally, blogging is about my passion for writing. Well, that and being able to share my strong opinions about things that I find fascinating […]